wellness layers platform
Our strong, scalable, and integrated platform architecture is built on the foundation of our me/we/info formula and is thoroughly honed to support the business and health objectives of the health and wellness industry.
The Wellness Layers Platform includes the support of an integrated back-office system, which enables our clients to easily manage, control, and operate their customer and patient portals on a day-to-day basis.
During the development of a new portal, we sculpt each feature to the business strategy of the client, resulting in aligned, usable, and effective tools. The features of the system that are unique to each layer are listed below.
Me Features
Assessment & HRA
The personal assessment (or Health Risk Assessment) gathers information from each user, which is then used to create a personalized online experience for your customers.
The information gathered enables you to share relevant content based the products and services the customer is using from your offerings, and also on location, customer profile, health goals, interests, and needs.
Goals Set-Up & Management
Empower your customers to set up, track, and manage their goals.
Connect your products and services with your customers’ goals to support them as they strive for success while using your products and services.
Health Planners
Provide 100% personalized and customized plans that are designed to help your customers with all of their health management. Assist them in adhering to their plans and programs and empower them to improve their overall health with better nutrition, exercise, and mind-body wellness.
Online Lessons
Reach, educate, and attract customers leveraging the capability to deploy online lessons with the Wellness Layers platform via your customer portal. Lessons can be recorded, live, on webinars, chat rooms or via video streaming. The system supports user registration, results tracking, and messaging.
Progress Reports, Trackers & Tickers
Allow each of your members to actively track their progress in real time. These features enable fast, user-friendly, and interactive options for updating and marking and maintaining their health progress.
The Progress Reports, Trackers and Tickers also allow your members to stay on target to reach their goals faster and more effectively. Use the information to learn about your customers, make relevant product and service suggests, and better serve your customers.
Personal Diary
This feature enables your members to share or hide their personal information from the rest of the community as they choose.
The Personal Diary allows your customers to share their successes and their struggles as they strive to reach their personal goals. The sharing enables people to lean on the support of their peers in the online community to help them cope with setbacks or struggles in their quest to lead healthier lifestyles.
Progress Log
The Progress Log is an easy-to-use feature that allows your members to share their health and fitness progress with their friends, mentors, and professional caregivers.
The more connected they feel to the community, the more likely they are to stay on target with their Personal Plans to reach their goals faster and more effectively.
Reward Program
Implement a personalized Reward Program for your users by utilizing their personal assessment and goals as the trigger for receiving rewards once they achieve the goals they’ve set out for themselves in their plan. The Wellness Layers Platform can also integrate with third-party marketing and rewards programs.
Integration with Personal Devices
Create an interactive and well-balanced lifestyle management plan by integrating the use of personal devices (such as insulin monitors, pedometers, etc) with your customers’ online personal profile features. The Wellness Layers platform can integrate your devices and plans for use within the system as deeply as needed to provide the optimum support.
Coaching
Enables professionals in your community to connect with members in specific groups and provide targeted coaching services to them such as nutrition, fitness, and or health coaching. Coaching can be set up for one-on-one support or for group support. A personalized virtual coach can also be created within the system.
Professionals can target specific customer groups that are considered high risk and provide both personalized and group coaching based on needs, lifestyles, and goals.
Pweets
Progress Tweets, or PWEETS, is a new feature that has been recently developed and added to the Wellness Layers Platform. The feature enables users to send short updates to their health care providers, coaches, and/or community peers about the progress they’re making with their health and wellness plans.
While adding Twitter feeds is also a feature that can be enabled, keeping the Pweets within the customer portal allows your members to have more privacy in this area of their lives and receive targeted, meaningful feedback and support.
We Features
Boards & Forums
Utilize the built in message boards and discussion forums to promote your company’s products and services to your members by managing various posts listed by topics that relate to your area of the health and wellness industry. Boards and forums are engagement tools that you can shape and control to provide the best support and information to your customers.
Personal Pages
With Personal Pages, your members can personalize and customize their pages based on their interests, goals, and health needs.
Increase customized value by allowing your members and customers to manage their own privacy settings and empowering them to design their own personal page based on their individual preferences.
Blogs, Friends, Newsfeeds
Adding sharing features such as Blogs, Friends and Newsfeeds are among the most effective ways available on the Web today to engage and update your members. The value they receive from your portal becomes immeasurable, creating deeper customer loyalty.
Enable on-site communication, dialogue, interaction, and sharing to your portal increases the stickiness of your site as well as enhancing the overall Web experience of your members.
Teams, Groups, Clubs, Leagues
Enabling your members to organize themselves according to teams, groups, clubs and leagues provides a much stronger sense of community for everyone using the site and targeted support.
These teams, groups, clubs and leagues can be organized by geography, demographic or any other specific interest that your members find useful, nurturing, enjoyment, and most of all, support.
Messaging
Messaging allows your members to communicate with each other, their health care providers, and their mentors.
The on-site communication feature also allows your community manager or professionals to interact with your members with direct messaging that further enhances their overall Web experience and makes them feel like an even more integrated part of your community.
Chat Rooms
The Chat Rooms feature allows for live discussions between members, trainers, health care providers, and health coaches.
Chat room discussions can be on demand or scheduled ahead of time to aggregate many members with the same interest to discuss together in an open manner all their questions, concerns, and recommendations. It also allows for support and encouragement to occur in a more personal manner and encourages live mentoring to occur.
Ratings & Reviews
Increase your own visibility, add value to your portal, and boost your sales by empowering your members to rate, review, and add their own personal success stories next to your featured products and services. The Ratings and Reviews feature is deeply shaped based on the business objectives of your business.
Polls & Quizzes
Engage your customers, interact with your members and gain information from your users utilizing built-in polls and quizzes that allow people to participate in the development of new products and the addition of new and improved services to their community, thus adding even more value to their overall experience. A simple poll or quiz can add real comfort and trust.
Ask an Expert
Provide added value on your site by inviting an expert to host a live chat, interact on your message boards, or answer FAQ’s that have been sent in by your members.
Integrate with Facebook & Twitter
Add optional integration features from your portal to other sites to enhance social networking and expand your engagement with your customers, members, and experts.
Success Stories
Allowing your customers to add their own success stories to your site provides an extra tool for your whole community to be able to share with each other, encourage one another, and display how your system can work for anyone who is looking for a way to regain control of their health, wellness, diet, exercise program – or whatever goals they might want to achieve.
Info Features
Content Management System
Manage site content easily, quickly, and efficiently with our built-in content management system (CMS), which enables localized, personal content to be delivered seamlessly, quickly, and efficiently to all of your members locally and globally.
Personalization & Settings
This feature gives your members the ability to manage their own settings and request relevant information to manage their needs and interests in a way that best suits their needs. This flexibility further enhances the overall Web experience and creates a richer, more interactive and fun environment.
Original Content Feed
Our system allows you to send targeted content to your members that is only specific content to them and based on their pre-defined interests and needs.
Alerts & Reminders
Supporting adherence and ease of use, activate reminders for users and allow them to set their own. Simple alerts can help personal people reach their goals and remember to follow the steps in their pre-defined health plans.
Video Library
Give members access to your health-related video libraries for product and healthy lifestyle support.
iPhone & Mobile Apps
Take your community to the next level by offering your members the option to access your customer portal via their mobile phone with our iPhone application.
Allow your members to stay on track and achieve their goals even when they’re on the go – anytime, anywhere.
Newsletters & Mailers
Deliver direct mailers and newsletters on various topics to continuously inform your members on your new features, products, and services that are related to their personal interests and goals.
Scheduling
Dynamic sites today offer dynamic scheduling for quick and easy access to appointments. Whether you need the Wellness Layers Platform to integrate with your current scheduling system or create a new scheduling system, giving your members access to appointments and planning through your customer portal provides convenience and accessibility.
Backoffice Features
Executive Reports
Generate site analytics and reports based on usage specific criteria to help you better serve your clients and target new customers. With the Wellness Layers Platform, you can define the reports you need relevant to your tracking and monitoring needs.
Enrollment & Profile
Capture, manage, and track enrollment, interests, and activity of your customers.
Security & Privacy
User privacy and security is a top priority. The Wellness Layers platform is reinforced with security features to ensure all your data and all the data inputted by your users is 100% safe and secure. Our platform can support any level of control, monitoring, and privacy that may be required to meet your needs.
Customer Support
Receive comprehensive customer support for all your tools, features, and updates.
Reporting & Analytics
Customize reports and analytics based on your needs, specific requirements and pre-defined metrics in order to better help you manage your site, your community and your business.
API/App Store (extensions)
Add an application store and integrate with 3rd party apps – including the all-new Wellness Layers iPhone applications - to add more features and benefits for your customers.
Community Management
Enable community management features and moderator controls to all your blogs, message boards, chats and other interactions.
Control Settings
Create controls that make sense for your business and follow regulations as needed. The Wellness Layers Platform can provide as much or as little control as needed for the best social and informational support for your customers and patients.